Cameras Not Appearing

If the app doesn't find your cameras during a scan, try these steps.

Check the Basics

• Are the cameras powered on? Verify that your cameras have power and their status LEDs are active.
• Are they IC Realtime cameras? IC Realtime TV works with IC Realtime branded cameras. Third-party cameras are not supported.
• Is the Apple TV on the same network? Your Apple TV and cameras must be on the same local network. Verify they're connected to the same router or switch.

Network Configuration

• Same subnet — The Apple TV and cameras should be on the same subnet. If your network uses VLANs, ensure multicast/broadcast traffic can flow between the camera VLAN and the Apple TV VLAN.
• Multicast traffic — Camera discovery uses multicast network messages. Some managed switches or enterprise firewalls block multicast by default. Ensure multicast is allowed on your network.
• Wi-Fi isolation — Some routers have "AP isolation" or "client isolation" enabled on Wi-Fi, which prevents devices from seeing each other. If your Apple TV is on Wi-Fi, check that this setting is disabled, or use a wired Ethernet connection instead.

Re-Scan

1. Go to Settings > Cameras > Scan for Cameras.
2. Wait for the full scan to complete (approximately 30 seconds).
3. If cameras still don't appear, try restarting the camera(s) and scanning again.

Re-Run Setup

If you've made significant network changes, re-running the setup wizard can help:

1. Go to Settings > System > Setup.
2. Follow the wizard steps — discovery will run a fresh scan.

Still Not Working?

• Try connecting your Apple TV via wired Ethernet instead of Wi-Fi to rule out wireless network issues.
• Restart your Apple TV: Settings > System > Restart (in the tvOS system settings, not the app).
• Restart your router or network switch.
• Contact IC Realtime support if cameras are confirmed on the network but still not discoverable.