How can we help?
Search by model number, symptom or question.
Choose your product
Where is my model number?
CamerasIPMX · IPFX · Thermal · License plate46 articles ›
RecordersNVR · Enterprise NVR-8256DR-V246 articles ›
Fix a problem
Notices
All noticesPopular articles
Browse all topics
AnnouncementsLatest news and technical reports from IC Realtime.16
Getting StartedUnboxing, initial setup, and basic onboarding. Everything needed to get a system up and running.87
Setup & ConfigurationCovers common configuration and good-to-haves that don't require advanced knowledge.50
View, Search & Export VideoDaily use: live view, playback, searching footage, exporting clips, and using apps.24
Advanced Setup & ConfigurationTechnical setup: wiring, AI/IVS, alarms, advanced analytics, and advanced storage.74
TroubleshootingFixing issues based on symptoms.47
Networking & Remote AccessP2P, port forwarding, VPN, and basic networking concepts.23
Legacy Products & InterfacesOlder hardware, firmware, apps, and interfaces that are no longer current.96
Still need help?
Our support team answers by email. It helps to have these ready:
Model numberSerial numberFirmware or app versionWhat you have tried