Some users are experiencing issues receiving the verification email when signing up for a new IC HOME account.
Impact
This issue impacts any new user with the previous generation of IC HOME devices from creating a new account. The previous generation of IC HOME devices include the Dinger, Dinger Pro, Singer, Flooder and the Orb.
The second generation of IC HOME products (Dinger Pro 2, Singer 2, Orb 2, Orb Outdoor 2 and Dinger Door Station) are not affected as they utilize the IC VIEW PRO app.
Status
At this time the tech support team and the software developers are looking into the cause of the issue and will provide any updates as the troubleshooting and testing progresses.
Update (Resolved)
We've identified an issue with the mailing server and corrected the issue. Users can now receive verification emails for new accounts and forgotten password requests. You can email support@icrealtime.com with details surrounding your case if you have continued issues.
Still stuck?
Our support team answers by email. It helps to have these ready:
Model numberSerial numberFirmware or app versionWhat you have tried
