Some users may experience inconsistent behavior when using the Dinger Pro 2 with IC View Pro. This may include missing UI elements or limited access to certain features, such as motion or human detection, which may affect normal operation. In some cases, iOS users may be unable to link an existing mechanical chime to the doorbell.
Impact & Status
Our team is aware of these reports and is actively working on updates to improve consistency and functionality across platforms. These behaviors may impact full device setup or access to specific features.
Workaround / Assistance
Our Support Team can assist in the meantime, including help with chime linking by sharing the device when applicable. If you need assistance, please contact 866-997-9009 or email tech@icrealtime.com. We appreciate your patience and understanding while we work on a resolution.
Update
Updates for both Android and iOS are available on the app store to fix the inconsistent behaviors with the IC Home 2.0 product launch.
Still stuck?
Our support team answers by email. It helps to have these ready:
Model numberSerial numberFirmware or app versionWhat you have tried
