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Getting Started with IC Bunker | Installation & Setup Guide

Applies to IC Bunker Updated 3 min read

Bunker · Quick Start

Let's get your Bunker system online.

From opening the box to handing a working system over to your customer. This guide walks you through the complete Bunker installation process.

About 30 minutes 6 steps Laptop required

Start with Step 1 → 

Before you start 

Have these ready.

A few things up front will keep the installation moving once the Gateway is powered on.

  • Bunker Gateway + power supply
    The Gateway and power supply that shipped with it.
  • Wired Ethernet connection
    On the same network segment as the cameras.
  • Gateway serial number
    Printed on the label on the bottom of the Gateway.
  • Camera ONVIF credentials
    The admin username and password for the cameras.
  • Payment method
    A credit card for checkout, unless the customer is paying.
  • Customer email address
    You'll use this when the system is ready for handoff.
  • Laptop with a web browser
    Organizations, checkout and invitations are completed on the web.

Important 

There is no separate Dealer account type.

During installation, everything is completed as an organization Owner. The customer will also become an Owner when you complete the handoff.

Network requirements 

Keep the Gateway and cameras on the same network segment.

The Gateway gets its address by DHCP and requires a normal outbound internet connection. It does not support Wi-Fi, a static IP address or a proxy. No inbound port forwarding is required.

Cameras must support ONVIF Profile S or Profile T. The Gateway takes video over the network only; there are no direct camera inputs. A Gateway supports up to 10 cameras.

If the site uses a strict firewall, contact IC Realtime Support for the required allow list.

Your installation 

Six steps. Box to handoff.

Each step has its own article with the instructions you need to complete that part of the installation.

01

Install the Gateway

Connect the Bunker Gateway to power and Ethernet and bring it online at the customer site.

Result: Gateway online and ready for registration.
02

Create the Account, Organization & Site

Create and verify your account, create an organization for the customer and add the installation site.

Result: Customer organization and site ready.
03

Choose a Plan & Check Out

Select the customer's Bunker plan and complete checkout for the site.

Result: Active Bunker subscription on the site.
04

Register the Gateway & Add Cameras

Register the Gateway to the site, discover the cameras, enter their credentials and confirm video is streaming.

Result: Gateway registered and cameras streaming.
05

Invite Your Team

Add technicians or other team members and assign the appropriate site roles.

Result: Your team has the access it needs.
06

Hand Off to the Customer

Install the customer as an Owner, put billing in their name and agree on your ongoing access to the system.

Result: Customer owns and can access their Bunker system.

Time budget 

Plan on about 30 minutes.

30 Min on site

You don't have to wait on the Gateway.

Step 1 includes about a five-minute wait after the Gateway powers up. Use that time to begin creating the account, organization and site in Step 2.

Ready to begin? 

Step 1 · Install the Gateway

 Install the Gateway → 

Still stuck?

Our support team answers by email. It helps to have these ready:

Model numberSerial numberFirmware or app versionWhat you have tried
Contact supportSoftware downloads
IC Bunker Troubleshooting Guide | Common Issues & Solutions Step 1: Install the IC Bunker Gateway Step 2: Create Your IC Bunker Account, Organization & Site Step 3: Choose Your IC Bunker Subscription Plan & Complete Checkout Step 4: Register Your IC Bunker Gateway & Add Cameras Step 5: Invite Team Members & Manage IC Bunker User Access Step 6: Hand Off IC Bunker to Your Customer & Transfer Ownership