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IC Secure - Start Here

Applies to IC Secure Updated 3 min read

Use this article to find the correct IC Secure guide based on what you need to do. This section covers IC Secure Desktop and IC Secure Mobile workflows, including installation, adding devices, navigating live view and recorded video, exporting video, controlling PTZs , modifying connection settings, configuring notifications, and troubleshooting.

IC Secure Desktop is used from a computer. IC Secure Mobile is used from a phone or tablet.

 

Table of contents

  1. Start with the basics
  2. Install and set up IC Secure Desktop
  3. View, review, and export video in IC Secure Desktop
  4. Manage cameras, users, and settings in IC Secure Desktop
  5. Install and set up IC Secure Mobile
  6. Use Liveview and camera controls in IC Secure Mobile
  7. Review recordings in IC Secure Mobile
  8. Manage devices, settings, notifications, and troubleshooting in IC Secure Mobile

 

Start with the basics

Use these guides if you are new to IC Secure or need a general overview before choosing a desktop or mobile workflow.

 

Install and set up IC Secure Desktop

Use this section when installing IC Secure Desktop, confirming computer requirements, or learning how to navigate the interface.

 

View, review, and export video in IC Secure Desktop

Use this section when viewing live cameras, controlling PTZ cameras, reviewing recorded video, or exporting recorded footage from IC Secure Desktop.

 

Manage cameras, users, and settings in IC Secure Desktop

Use this section when adding cameras, setting up recording, creating E-Maps, managing users, or troubleshooting common desktop issues.

 

Install and set up IC Secure Mobile

Use this section when installing IC Secure Mobile, adding your first server or camera, or learning the mobile app menu.

 

Use Liveview and camera controls in IC Secure Mobile

Use this section when opening cameras in Liveview, changing grid layouts, controlling PTZ cameras, or using mobile camera controls.

 

Review recordings in IC Secure Mobile

Use this section when reviewing recorded video from the IC Secure server, reviewing SD card recordings from a directly added camera, or exporting video clips from the mobile app.

 

Manage devices, settings, notifications, and troubleshooting in IC Secure Mobile

Use this section when managing the mobile device list, updating connection settings, enabling alarm notifications, or troubleshooting connection issues.

Still stuck?

Our support team answers by email. It helps to have these ready:

Model numberSerial numberFirmware or app versionWhat you have tried
Contact supportSoftware downloads
What Is IC Secure Desktop? What Is IC Secure Mobile? IC Secure Desktop System Requirements Installing IC Secure Mobile Adding Your First Device to IC Secure Mobile Installing IC Secure Desktop Navigating the IC Secure Desktop Interface