3.x DVR Internet Connection Troubleshooting
Log in to your system with the your NVR credentials.
- If you do not know your password. Follow these instructions:
Resetting a Recorder Password and Taking Ownership
Next click the "" then select and click "Network"
Select "TCP/IP" -> Check the box "DHCP" -> Click Apply
After clicking apply, please restart your NVR.
- Verify the P2P Connection Status. If it states "Connect Success -OR- Online" your NVR has been setup for P2P access. You can continue with adding the NVR to your mobile device or PC following this link:
Still stuck?
Our support team answers by email. It helps to have these ready:
Model numberSerial numberFirmware or app versionWhat you have tried