Unbinding an IC Home Device (Account Transfer / Ownership Reset)
Updated 2 min read
When transferring ownership of IC Home products, it's important to be aware the original account may become inaccessible. For example, if a home was sold with the product already installed and the original owner's account is not accessible, you may face challenges transferring the device. While it's highly recommended to try removing the device from the original account before transferring ownership to minimize potential inconveniences, we understand that this may not always be possible.
IC Realtime has a form you can fill out to assist with these niche circumstances. Once you've filled out the form, one of our representatives will verify the information. They will then respond to confirm the successful unbinding of the account or address any issues with the request.
Please be aware that this form is shared with our password reset form. When completing it, remember to leave a message in the comment field specifying your request to unbind the IC Home product from its current account. Ensure that the form is filled out in its entirety. Detailed instructions are available on page.
Below is a link to the request form. It can be reached manually by going to icrealtime.com and choosing Lost Recorder Password under the Support option.
