P2P Troubleshooting

Occasionally, a NVR recorder will lose its connectivity to the internet. Please keep in mind that this is a basic troubleshooting guide that does not encompass all internet connection issues.

This guide assumes you are using the latest NVR firmware. If you are not, a legacy article can be found here: Legacy Internet Connection Troubleshooting

• Cabling
• Router Replacements
• Internet Providers
• Whitelist / Port Forward
• Tech Support

To verify the connected status of your recorder navigate to:

Advanced Settings›Network›P2P

P2P Access Showing Offline Status

Cabling

Cabling can be a factor when troubleshooting internet connectivity. Please make sure to verify all cables are properly fastened and attached at both the NVR and the router. Also verify that the power cords are plugged in.

When verifying the network cable is plugged in. Make sure it is plugged into the ethernet port that has lights on it. If the lights start blinking, that means the recorder is able to communicate with devices on the network.

Ethernet Port to Network

Router Replacements

When routers are replaced in a home or small office network. The IP scheme of the network can change from router to router. It could be that the NVR was set to the old IP scheme and needs to be updated.

To fix this go to:

Advanced Settings›Network›TCP/IP›Click The -> Select DHCP›Click "OK" -> and OK

This will cause the NVR to grab a new IP address from the connected router.

After DHCP is enabled, verify with your mobile app or desktop software to see if it can be connected to.

DNS Settings

• Set the DNS servers to DHCP as well (if supported by device). If you are unable to enable DHCP for the DNS servers set the "Preferred DNS" to 8.8.8.8Copy and the "Alternate DNS" 8.8.4.4Copy
• You could also try and set the "Preferred DNS" to 1.1.1.1Copy and the "Alternate DNS" 208.67.222.222Copy

Whitelist / Port Forward

• You may have to "whitelist" myeasyip.com / www.myeasyip.com in your firewall's inbound & outbound traffic rules. Attempt to ping the above addresses as well from the Windows / MacOS / Linux terminal i.e. ping www.myeasyip.com to ensure traffic is not being blocked before hand.
• Port forward connection port 8800 (UDP)

Internet Providers DNS Settings 

In very rare cases some users have experienced internet connection troubles when using certain internet providers. If the recorder still displays offline after reviewing the above list P2P connectivity could be blocked by them. The Internet Service Provider will need to be contacted for further assistance.

Tech Support

If all troubleshooting steps have been made. Please give us a call so we can verify your settings or anomalous outcomes during troubleshooting. Our tech support line is 866.997.9009.